5 Languages of Client Communication

5 Languages of Client Communication

I forget where I heard about The 5 Love Languages by Gary Chapman, but I’m very glad I bought a copy. I read it way back in 2014 and it really resonated with me. As a school teacher I was taught to use different learning strategies in my lessons so that all my...
How to avoid late cancellations

How to avoid late cancellations

We live in a busy world. Ask someone how they are and the answer is generally, “Really busy!” As a homeopath you must be aware of that. Maybe you’re noticing a few ways that it’s impacting your practice. Is late cancellations one of them? The...
How to transform enquiries into bookings

How to transform enquiries into bookings

I love answering questions about business systems! I was recently asked what I do when prospective clients email me with an enquiry. There are two things I always keep in mind. I always offer them my time and I give them a choice. Everyone appreciates that. I say,...
Your Annual Review | What’s working for you?

Your Annual Review | What’s working for you?

When did you last review your practice? I do it at the end of every quarter. It helps me see if I’m moving towards my goals, and figure out what’s working and what’s not working. Then I update my goals for the new quarter. January is a good time, a...
Why you need a late cancellation policy

Why you need a late cancellation policy

A step-by-step guide on how to manage a late cancellation, or “no show”, using a system that I implement with my clients too. One thing I’m always asked about is what I do about late cancellations. The last time someone asked me, I said I should...